Shipping Policy

Orders within the United States are shipped using the method you select during checkout. Torque Sports and Performance does not ship to P.O. boxes. We do not ship on Saturdays and Sundays. All orders placed on Saturday or Sunday will be processed the next business day. During holidays, our order processing time may increase. Torque Sports and Performance charges sales tax on orders shipped to Texas and Florida, plus local taxes for orders shipped to Southlake, TX. Recipients of orders shipped to other states are responsible for complying with state and local tax laws.

In-stock orders placed before 12pm Central time will ship the same day if shipping  overnight, and within two business days if using the Standard or Priority Shipping option. Orders placed after 12pm Central time will be shipped the next business day with the selected Overnight Shipping.

PLEASE ENSURE YOU HAVE CORRECTLY IDENTIFIED YOUR SHIPPING ADDRESS AS RESIDENTIAL OR COMMERCIAL. FAILURE TO CORRECTLY IDENTIFY YOUR ADDRESS TYPE COULD RESULT IN DELAY OF YOUR SHIPMENT AND/OR ADDITIONAL SHIPPING CHARGES.

We reserve the right to choose between shipping via USPS or FedEx Ground/Home Delivery for any order selecting Standard Shipping; If your shipping address does not allow delivery via FedEx, please specify this when ordering.

Both USPS and FedEx Home Delivery deliver on Saturdays. Please be aware that selecting the Standard Shipping option may result in Saturday delivery to commercial addresses; to ensure no Saturday delivery, please instead select one of the FedEx shipping options at checkout.

We are now shipping internationally! Please be aware, however, that as we begin implementing our new international shipping procedures, these orders may be delayed. Be sure to only select a service that delivers to your address, and to include a valid email address when checking out so that we may contact you if problems arise, and to add torque1.net to your list of safe domains. Please call us or contact us at info@torque1.net if you would like to discuss possible issues with shipping to your location.

EXPEDITED SHIPPING OPTIONS

If you choose any of the upgraded shipping options (other than Standard Shipping), the following restrictions apply:

• Bill To address and Ship To address must be the same and match the credit card billing address
• Expedited Shipping is available only to locations where FedEx or USPS offer these upgraded shipping services.
• Items on back order will be removed from the primary shipment, and the remaining items will be shipped out when they become available via the Standard Shipping method.

RETURNS AND EXCHANGES

WE CAN ONLY ACCEPT RETURNS/EXCHANGES FOR MERCHANDISE PURCHASED ON www.Torque1.net.

For all other purchases, please contact the company where you originally purchased the item. Torque1.net cannot accept returns/exchanges for items purchased at Torque Sports and Performance retail outlets.

Conditions for returns/exchanges:

• All items must be returned in new, unworn, and unwashed condition. All original tags and accessories must still be attached.
• If you believe you have received a defective item, please contact us within 7 business days of the original shipment date.
• No returns or exchanges on swimwear.

RETURNS

To return your item, repackage your product in the original box if possible. Include a copy of the packing slip with a note describing the reason for return. Please write your daytime phone number on the packing slip- this will speed processing in the event we need to contact you. Send your package using a traceable delivery service of your choice, or the shipping label we provide in the case of defective items. Returns take 2 to 3 business days to process- you will be notified via e-mail when your return has been processed. We will attempt to refund the credit card you used for the original transaction. Your credit card company determines the time it takes for the returned amount to post to your account.

• Returns must be received for processing within 30 days of the original ship date.
• Please circle the item(s) being returned and specify the reason for the return(3) on the original invoice or packing slip.
• We are not responsible for loss or damage during return shipment; please insure your item(s) with your carrier.
• The customer is solely responsible for any shipping or related charges when sending non-defective products for return.

EXCHANGES

Please follow the return guidelines shown above when returning your product for exchange. Please note on the packing slip the item(s) you are exchanging, the desired replacement item(s), and the reason for exchange. You will receive credit for the amount paid for the item to be exchanged against the current advertised or list value of replacement items (unless the exchange is for the same or similar item, such as a different size). You may need to pay the difference in value if the value of the replacement merchandise is greater than the amount paid for your original purchase. In some cases, promotional offers on the original order may be withdrawn if the final items or a combination of final items received do not qualify for the promotion. For best results, please contact our customer service representatives at info@torque1.net so we may assist you in getting the correct size or item. Our stock changes frequently, so contacting us prior to your exchange is the best way to ensure we have your desired exchange item(s) in stock.

• Exchanges must be initiated within 7 business days of delivery date.
• We are not responsible for loss/damage during return shipment. Please insure your items(s) with your carrier.
• The customer is solely responsible for any shipping or related charges when sending products to our warehouse for exchange.
• Exchanges are shipped back to the customer using ground shipping services.
• Shipment of your replacement merchandise of approximately equal size and value from our warehouse is free; our representatives will advise you of any necessary additional shipping charges in advance.

Please Send your return or exchange to:

Torque Sports and Performance
275 Commerce St., Suite 100
Southlake, TX 76092

We do not refund original shipping costs on returns or exchanges.